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Jan
1
Retail Support Availability for 2019
Posted by Nicholas Cook on 01 January 2019 09:59 AM

Pinogy's fantastic support will be available from 9 am to 6 pm Eastern time, Monday - Friday.  After Hours Critical Care Support is available at all other times, with the following exceptions in 2019.

Tuesday, January 1st: Closed, After Hours Support is Available
Sunday, April 21st: Closed (Easter Sunday)
Monday, May 27th: Closed, After Hours Support is Available till 4PM (Memorial Day)
Thursday, July 4th: Closed, After Hours Support is Available till 4PM (Independence Day)
Monday, September 2nd: Closed, After Hours Support is Available till 4PM (Labor Day)
Thursday, November 28th: Closed (Thanksgiving)
Tuesday, December 24th:  Regular Support closes at 4PM
Wednesday, December 25th: Closed (Christmas)
Tuesday, December 31st: Closed, After Hours Support is Available till 4PM (New Years Eve)

Support Phone #: 877-360-7381
Support Email: support@pinogy.com

Standard support covers all questions and issues related to our software products and is included in your regular subscription.  
After Hours support is only for critical issues, and will be invoiced for any non critical calls.  Critical issues are issues that prevent a retailer from completing a sale or return.


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Dec
18
Retail Support Availability for 2018
Posted by Nicholas Cook on 18 December 2017 12:35 PM

Pinogy's fantastic support will be available from 9 am to 6 pm Eastern time, Monday - Friday.  After Hours Critical Care Support is available at all other times, with the following exceptions in 2018.

Monday, January 1st: Closed, After Hours Support is Available
Sunday, April 1st: Closed (Easter Sunday)
Monday, May 28th: Closed, After Hours Support is Available till 4PM (Memorial Day)
Wednesday, July 4th: Closed, After Hours Support is Available till 4PM (Independence Day)
Monday, September 3rd: Closed, After Hours Support is Available till 4PM (Labor Day)
Thursday, November 22nd: Closed (Thanksgiving)
Monday, December 24th:  Regular Support closes at 4PM
Tuesday, December 25th: Closed (Christmas)
Monday, December 31st: After Hours Support is Available till 4PM (New Years Eve)

Support Phone #: 877-360-7381
Support Email: support@pinogy.com

Standard support covers all questions and issues related to our software products and is included in your regular subscription.  
After Hours support is only for critical issues, and will be invoiced for any non critical calls.  Critical issues are issues that prevent a retailer from completing a sale or return.


Read more »



Sep
25
Pinogy now uses Team Viewer for Remote Access
Posted by Nicholas Cook on 25 September 2017 12:04 PM
Pinogy has switched to using Team Viewer to remotely support you.  With this change, we will be able to continue to offer the best support available, but even faster.  In order to make this switch as seamless as possible, we have pre installed Team Viewer on all computers that have recently used Log Me In.  This way, you don't have to do anything extra.  If you would like to access your store computers remotely yourself, just reach out to support and we will help you get all setup as well.

Thanks,
Nicholas
Co-Founder & CTO
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Dec
30
Retail Support Availability for 2017
Posted by Nicholas Cook on 30 December 2016 10:12 AM

Standard support will be available from 9 am to 6 pm Eastern time, Monday - Friday.  After Hours Critical Care Support is available at all other times, with the following exceptions in 2017.

Sunday, January 1st: Closed, After Hours Support is Available after 12PM
Sunday, April 16th: Closed (Easter Sunday)
Monday, May 29th: Closed, After Hours Support is Available till 4PM (Memorial Day)
Tuesday, July 4th: Closed, After Hours Support is Available till 4PM (Independence Day)
Monday, September 4th: Closed, After Hours Support is Available till 4PM (Labor Day)
Thursday, November 23rd: Closed (Thanksgiving)
Monday, December 25th: Closed (Christmas)
Sunday, December 31st: After Hours Support is Available till 4PM (New Years Eve)

The primary support number is 877-360-7381.  Standard support covers all questions and issues related to our software products and is included in your regular subscription.  After Hours support is only for critical issues, and is billable.  Critical issues are issues that prevent a retailer from completing a sale or return.


Read more »