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Retail Support Availability for 2020
Posted by Nicholas Cook on 02 January 2020 07:37 AM

Pinogy's fantastic support will be available from 9 am to 6 pm Eastern time, Monday - Friday.  After Hours Critical Care Support is available at all other times, with the following exceptions in 2020.

Wednesday, January 1st: Closed, After Hours Support is Available
Sunday, April 12th: Closed (Easter Sunday)
Monday, May 25th: Closed, After Hours Support is Available till 4PM (Memorial Day)
Saturday, July 4th: Closed, After Hours Support is Available till 4PM (Independence Day)
Monday, September 7th: Closed, After Hours Support is Available till 4PM (Labor Day)
Thursday, November 26th: Closed (Thanksgiving)
Thursday, December 24th:  Regular Support closes at 4PM
Friday, December 25th: Closed (Christmas)
Thursday, December 31st: Closed, After Hours Support is Available till 4PM (New Years Eve)

Support Phone #: 877-360-7381
Support Email: support@pinogy.com

Standard support covers all questions and issues related to our software products and is included in your regular subscription.  
After Hours support is only for critical issues, and will be invoiced for any non critical calls.  Critical issues are issues that prevent a retailer from completing a sale or return.


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